Refund policy

Return Window

• Unused items may be returned within

  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at support@thediscbrothers.com.
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at support@thediscbrothers.com.
  

  
  

  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  
  

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

  
  

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  
  

  European Union 14 day cooling off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  
  

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at support@thediscbrothers.com.

   30 days of delivery for a refund.

Return Conditions

• To be eligible for a return, items must be returned in new, unused condition.
• The following items are not eligible for return: Used items, customized or personalized items, clearance items, items marked as final sale, items damaged after delivery.

Return Shipping

• Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.
• If your order arrived damaged, defective, or you received the wrong item, please contact us before sending anything back.

How to Start a Return

• To request a return, please use the Contact Us section of our website.
• Include the following information: Your order number, the reason for the return, a brief description of the issue.
• Please contact us before mailing a return so we can provide the appropriate return instructions.

Refunds

• Once we receive and inspect your returned item, we will notify you of the status of your refund.
• Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.
• Original shipping charges are non-refundable unless the return is due to an error by The Disc Brothers.

Damaged, Defective, or Incorrect Items

• If an item arrives damaged, defective, or incorrect, please contact us through the Contact Us section as soon as possible.
• Include your order number, a description of the problem, and photos when applicable. We will review the issue and work with you to resolve it.

Questions

• If you have any questions about a return or refund, please use the Contact Us section of our website.